Information we collect

We may collect the following categories of information when you use our services:

• Contact information: Name, mailing address, phone number, email address.
• Patient/prescription information: Date of birth, medications, prescriber information, insurance information, allergies, medical history related to your prescriptions, and other information needed to dispense medications and provide pharmacy services.
• Billing and payment information: Insurance details, copay information, and limited payment details (as allowed by applicable law and payment processors).
• Communication preferences: Opt-in/opt-out status for SMS, email, and phone communications.
• Technical and usage data (for website or online services): IP address, browser type, device identifiers, pages visited, and usage logs, collected via cookies or similar technologies when applicable.

How we use your information

We may use your information for the following purposes:

• To provide pharmacy services: Filling prescriptions, coordinating refills, consulting with your prescriber, managing medication therapy, and providing related healthcare services.
• To communicate with you: Sending refill reminders, pickup notifications, order status updates, important service alerts, and responding to your inquiries.
• For SMS messaging: Delivering prescription-related notifications, refill reminders, customer service messages, and other account-related communications to which you have consented.
• For billing and administration: Processing payments, coordinating with your insurance plan, and maintaining internal records.
• To improve our services: Monitoring service quality, training staff, and enhancing our processes and systems.
• To comply with legal obligations: Meeting regulatory, licensing, auditing, and reporting requirements under applicable law, including HIPAA and state pharmacy regulations.

We will not use or share your protected health information (PHI) in ways not permitted by applicable law.

SMS text messaging and mobile information

We offer SMS text messaging programs to deliver pharmacy-related information.

How we share information

We may share your information only as permitted or required by law and as needed to provide pharmacy services:

• With healthcare providers: Prescribers, clinics, and other healthcare professionals involved in your care.
• With your health plan and payors: Insurance companies, pharmacy benefit managers, or other payors as needed for coverage, billing, and reimbursement.
• With service providers and vendors: Companies that support our operations (such as technology providers, prescription processing systems, or secure messaging platforms) who are bound by contractual obligations to protect your information.
• As required by law: To regulatory agencies, law enforcement, public health authorities, or other entities when required for compliance, reporting, or public health and safety purposes.
• For business operations: As allowed by law, for audits, quality assurance, licensing, or internal management functions.

We do not sell your personal information or PHI to third parties.

HIPAA and protected health information (PHI)

As a pharmacy, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

Your PHI may be used and disclosed for treatment, payment, and healthcare operations, as described in our Notice of Privacy Practices.

You may have additional rights regarding your PHI (such as the right to access or amend records) under HIPAA.

If there is any conflict between this Privacy Policy and our formal Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to PHI.

Your rights and choices

Depending on applicable law, you may have the following rights:

• Access: To request a copy of certain information we maintain about you.
• Correction: To request corrections to information that you believe is inaccurate.
• Restrictions: To request restrictions on certain uses or disclosures of your information, as permitted by law.
• Communications: To request that we contact you by alternative means or at alternative locations.
• Opt-outs: SMS: You may opt out of SMS messages by replying STOP. Marketing communications: If we send marketing communications, you may opt out via the instructions provided in those communications.

Some rights may be subject to limitations under federal or state law. We may require you to submit certain requests in writing.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure, and you share information with us at your own risk.

Data retention

We retain information for as long as necessary to provide services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements. Pharmacy records are often subject to specific retention timelines under state and federal law.

Children’s privacy

Our services are intended for use by adults and authorized caregivers. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement, except as allowed or required by law in connection with pharmacy services.

Third-party websites and links

Our website or social media pages may contain links to third-party websites or services that are not controlled by ARK Pharmacies. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you use.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top and, when appropriate, provide additional notice as required by law. Your continued use of our services after an update means that you accept the revised policy.